The personal information we collect depends on how you interact with The Light Era.

It may include:

• your name

• email address

• telephone number

• location or general contact information

• information you submit through TLE forms

• business information

• LifeWave-related information or links you choose to provide

• communication preferences

• information relating to a purchase or service

• correspondence between you and TLE

For TLE Concierge, we may also collect information reasonably required to create and personalise your business tools.

This may include:

• photographs

• profile information

• biographies or About Me content

• business information

• LifeWave links

• website or social media links

• domain or email information

• branding or personalisation preferences

• information contained in your TLE Concierge onboarding form

• other content or information you ask us to incorporate into your business tools

We only seek information that is reasonably relevant to our interaction with you or the service being provided.

We may collect personal information directly from you when you:

• complete a form

• make an enquiry

• communicate with TLE

• access TLE resources

• purchase a TLE service

• complete TLE Concierge onboarding

• provide information required to personalise your business tools

• provide account access required for a service

• otherwise provide information to us

TLE Concierge onboarding information may be collected using Google Forms and stored within Google services such as Google Sheets and Google Drive.

Our websites, funnels and other digital services may also collect limited technical information through the platforms used to operate them.

We may use personal information to:

• respond to enquiries

• communicate with you

• administer TLE resources or services

• process and confirm purchases

• provide TLE Concierge

• create and personalise your business tools

• configure systems or pages on your behalf

• provide support

• maintain appropriate business records

• improve TLE services and processes

• protect TLE systems, resources and intellectual property

• comply with legal obligations

• manage the operation of The Light Era

Where permitted by applicable law and appropriate to your relationship with us, we may also communicate with you about TLE news, resources, education or services.

Where an electronic communication contains an unsubscribe option, you can use it to stop receiving that category of marketing communication.

Information submitted through TLE Concierge onboarding is used to provide and personalise the service you purchased.

Your onboarding information may initially be stored through Google Forms, Google Sheets and Google Drive.

Selected information may then be manually entered or transferred into the platforms used to create your personalised business tools, including Systeme:io.

For example, information such as your name, photographs, biography, contact information or LifeWave links may be added to the relevant pages or funnels created for you.

This transfer may occur manually or, where TLE implements suitable integrations in the future, through automated processes.

We do not sell your TLE Concierge onboarding information.

TLE may use AI-assisted productivity tools, including ChatGPT, to assist with creating, editing, organising or personalising TLE Concierge business tools and other TLE content.

Where this occurs, selected information relevant to the task may be entered into the AI-assisted tool.

We aim to limit the personal information provided to AI-assisted tools to information reasonably necessary for the relevant purpose.

We do not intentionally provide payment card information or other information that is unnecessary for the task when working with AI-assisted tools.

AI-assisted services are provided by third parties and are also subject to the privacy and security practices of those providers.

Some TLE Concierge services may require TLE to work within an account belonging to you, including Systeme:io.

If you provide login details or otherwise grant account access, that access is used only to the extent reasonably necessary to provide your requested service.

Authorised members of the TLE team may access the relevant account where required to complete your service.

You remain responsible for the security and management of your accounts.

Where appropriate, we recommend changing passwords or removing temporary access after your service has been completed.

Payments made directly to TLE may be processed using third-party payment providers, including Stripe and PayPal.

Payment providers may collect information necessary to process your transaction, including payment and billing information.

TLE does not generally receive or store your complete credit or debit card details.

We may receive transaction information needed to identify your purchase, confirm payment and administer your service.

Payments for LifeWave products are made separately through LifeWave and are subject to LifeWave's own privacy and payment practices.

TLE uses third-party technology and service providers to operate parts of our business and deliver services.

Depending on how you interact with TLE, these may include providers used for:

• online forms

• spreadsheets

• cloud file storage

• website and funnel hosting

• CRM and automation

• payment processing

• AI-assisted productivity

• communications

• other technology required to provide TLE services

Current platforms used in connection with TLE services may include Google services, Systeme:io, Stripe, PayPal and ChatGPT.

These providers may process information on our behalf or receive information where reasonably necessary to provide their particular function.

We do not give third-party providers unrestricted access to your information simply because we use their technology.

The Light Era operates from Australia but may provide services to people located in other countries.

Some of the technology providers used by TLE are international organisations or operate infrastructure outside Australia.

As a result, personal information may in some circumstances be stored, processed or accessed outside Australia, including through services operated from or involving the United States and other locations in which those providers operate.

The infrastructure and processing locations used by large technology providers may change over time.

Where applicable privacy or data protection law imposes requirements on TLE in relation to international processing, transfer or disclosure of personal information, we will take reasonable steps to comply with those requirements.

Depending on where you live and which privacy or data protection laws apply to your relationship with TLE, you may have rights relating to your personal information.

These may include rights to:

• request access to personal information we hold about you

• ask us to correct inaccurate or incomplete information

• request deletion of certain personal information

• restrict or object to certain types of processing

• withdraw consent where processing is based on consent

• request information about how your personal information is used

• make a complaint about the handling of your personal information

Not every right applies in every country or circumstance.

Where applicable privacy or data protection laws give you rights that apply to The Light Era, we will honour those rights.

We may need to verify your identity before acting on a request.

There may also be legal, technical, contractual or record-keeping reasons why particular information cannot immediately be deleted or changed.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Information may be stored electronically through TLE systems and the third-party providers we use.

Access to TLE business systems is limited to people who reasonably require access for TLE operations or service delivery.

No internet-based service, cloud platform or electronic storage system can be guaranteed to be completely secure.

If you believe information or account access you have provided to TLE may have been compromised, please contact us promptly.

We retain personal information for as long as reasonably necessary for the purpose for which it was collected and for legitimate business, legal, accounting, record-keeping or dispute-resolution purposes.

TLE Concierge information may also be retained while your project is active and for a reasonable period after completion in case support, verification or project records are required.

Where information is no longer reasonably required, we may delete, destroy or de-identify it, subject to applicable legal requirements, legitimate record-keeping needs and normal backup processes.

TLE websites and funnels may use cookies and similar technology provided by the platforms used to operate those services.

These technologies may support site functionality, remember preferences, assist with security or provide information about how a site is being used.

You can control cookies through your browser settings, although disabling some cookies may affect website or funnel functionality.

TLE websites, resources and business tools may contain links to third-party websites or services, including LifeWave.

Those organisations operate independently and have their own terms and privacy practices.

Once you choose to interact directly with a third-party website or service, the handling of information by that organisation is governed by its own policies.

TLE services are intended for adults aged 18 and over.

We do not knowingly seek to collect personal information from children through TLE services.

If you have a question or concern about the way TLE has handled your personal information, please contact us.

We will consider privacy enquiries and complaints and respond within a reasonable period.

Depending on where you live, you may also have the right to raise a concern with a privacy or data protection authority in your country or region where applicable law provides that right.

We may update this Privacy Policy from time to time to reflect changes to our technology, services, information-handling practices or legal obligations.

The current version will display its effective or updated date.

If you have questions about your TLE Concierge service or these Service Terms, please contact:

The Light Era
Sydney, NSW, Australia
Email: hello@thelightera.com